REI Workforce Management Analyst in Sumner, Washington

Workforce Management Analyst

Posted Date:May-17-2018

Job ID:10333

Job Type:Full Time

Job Function:Call Center



Store:Distribution Center WA

What's cool about this job

This job contributes to REI’s success by taking a lead role in analyzing and preparing reports, presenting said reports to leadership, and planning for activity based on forecast models. They will execute workforce management strategies such as identifying and evaluating historical data, productivity, scheduling, and real-time strategies to improve service level.

  • Analyzes past trends, forecasts future volumes, and creates plans to allocate resources to maintain business service levels while minimizing operating costs

  • Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on decisions/reporting, and handing multiple tasks aimed at meeting/exceeding ongoing service levels and occupancy objectives

  • Completes Adhoc reporting as required

  • Reports pertinent information and statistics to management in order to identify common problems/trends

  • Assists with the development, deployment, and management of new Workforce Management technology solutions selected and utilized

  • Models and acts in accordance with REI’s guiding values and mission.

Bring your passion and expertise

  • 4 years of experience in data analysis and report design or equivalent combination of education and experience

  • Proven competency in understanding and compiling short and long term staffing plans incorporating multiple work types

  • Bachelor’s degree (BA/BS) preferred

  • 5-10 years related experience using WFM/WFO software preferred

  • 5-10 years related experience with manual Erlang-C Calculation preferred

  • Demonstrated proficiency in advanced spreadsheet applications, database concepts and applications, and predictive modeling/forecasting

  • Experience in corporate or financial reporting, along with experience in preparing budgets/reports and analyzing budgeted/actual variances

  • Familiarity with corporate data systems including customer contact, membership, pricing, provider data systems, print, mail, and telecom

  • Experience in Activity Based Costing

  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.

  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.

  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

  • Consolidates information from various sources including feedback from others to reach sound decisions.

  • Considers the ultimate impact of decisions and actions on internal and external customers.

  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.

  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

  • Clearly conveys and accurately receives information by a variety of methods and in various situations.

  • Builds rapport with all kinds of people inside and outside the organization.

  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.

  • Challenges the status quo, champions change and influences others to change.

Why you'll love it here

We’re a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. REI is a co-op, born in the mountains of the Pacific Northwest in 1938. We’re here to help our 6 million members have amazing experiences outside—and do the same ourselves. Bring your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer