Extended Stay America Task Force Manager in Seattle, Washington
Requisition Number:56052Job Title:Task Force ManagerArea of Interest:ManagementCity:SeattleState / Province:WashingtonPositon Type:Full Time - PermanentRequirements:
4 year degree preferred. Minimum of one year of property level, General Manager, Hotel Manager, or AGM experience. Must also possess strong working knowledge of ESH systems and policies, and understanding of ESH financial reporting procedures. Must be in good standing and if a current ESH manager, ranking high on the ESH DANCE Card is a plus.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
ORGANIZATION AND TIME MANAGEMENT SKILLS:Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
COMPUTER SKILLS:Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software, and property management system.
TRAVEL DEMANDS:While performing the duties of this job, the employee is regularly required to travel by air and by automobile and be away from home for periods of several weeks. Must be able to drive automobile and fly in commercial air flights.
LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Conversational Spanish would be beneficial.
MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position also requires that the employee regularly stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
Position requires off-duty availability which may interrupt sleep and/or personal time.
The position also requires that the employee be able to communicate via a computer.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
Job Description:POSITION PURPOSE AND SUMMARY
Acts in the position of General Manager on an interim basis at various Extended Stay Hotels to provide interim coverage for the General Manager's or Hotel Manager's position. Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safe WATCH). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Participates in hotel sales efforts in compliance with current guidelines for general managers. Assists in the selection and training of the property manager. Should be a Subject Matter Experts in Operation's databases - Ex: Medallia, ADP, Procurement, ESU, R4$.
MAJOR / KEY JOB DUTIES
• Provides thorough management coverage for a specific hotel in the absence of the General Manager or Hotel Manager. Will share MOD duties during off hours with AGM/HM/GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM/GM/HM.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.• Responsible for maximizing revenues and flow through to EBITDA.• Manage the successful execution of DANCE• Responsible for improved ranking on the ESH DANCE Card• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.• Is expected to manage to defined labor standards and property level expenses to achieve maximum flow through to the bottom line profit.• Coordinates and implements sales and marketing activities of the property.• Motivates and gives direction to all employees. Performs duties in all aspects of hotel operations whenever needed.• Resolves guest related issues in a manner consistent with the company's goals and objectives.• Recruits qualified applicants. Trains employees in accordance with company standards.• Explains and manages financial activities. Reconcile all financial accounts.• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.• Communicates all policies and procedures to entire staff.• Is the first contact for guest and personnel issues.• Adheres to federal, state and local laws.• Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and payroll.• Inspects and documents repairs and cleanliness of property with Assistant General Manager/Hotel Manager/General Manager and Maintenance to ensure issues are completed in a timely manner.• Trains and develops ALL property associates including management to meet or exceed company's expectations.• Communicates directly with Regional Director of Operations, Senior Vice President and/or appropriate corporate department on all issues having long-term or sustained exposure at the property.• Assists with all aspects of management turnover to ensure a smooth & seamless transition.• Conducts Internal Audits & Property Reviews whenever necessary.• Explores specific areas of concern as directed by Regional Directors, Executive Vice Presidents or other home office departments.• Be responsible for timely completion of all properties assignments and projects requested by Regional Directors, Senior Vice Presidents, or other home office departments.• Communicates and consults with appropriate home office support departments as necessary.• 90 - 100% travel will be required.
Manages property staff including AGM/HM and 10 - 15 line level associates. Has interim responsibility for the overall direction, coordination and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, reporting, completion of the Property Management Reporting Schedule, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.