Microsoft Corporation Support Escalation Engineer in Issaquah, Washington

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We are a diverse team delivering industry-leading services across the globe. We strive to be our customers’ and partners’ trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.


As a Support Escalation Engineer in the CSS OPG Exchange-Outlook business which includes the following technologies: Office 365, Exchange, Outlook, Security & Compliance and Authentication, you will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail and any other new modern tool), and collaborate with Product Group and other support team members. Your focus is to support one or more of the above mentioned technologies in Enterprise environments including Online versions. You will participate in various training sessions, and internal technical events as they become available. You will also be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.


  • Strong knowledge and demonstrated technical experience in any current Exchange Server version and/or any current Outlook version

  • Knowledge of Office 365 Security & Compliance and Authentication is very desirable

  • Experience in supporting large Enterprise environments

  • Strong customer service, communication, problem-solving and interpersonal skills, team work, capacity to deal with difficult customers and ambiguity

  • Ability to handle high pressure situations well

  • 1+ year of technical support experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.